14.1All Products sold by Elite are guarranteed for 2 (two) years except where a longer warranty period is specified. The warranty period starts on the date on which the Customer receives the Product (date as cash desk receipt or where applicable the delivery slip).14.2Warranty exclusions include but are not limited to defects caused by accident, improper handling, inappropriate use, unauthorised alterations and/or repairs and/or defects due to normal wear and tear of Products over time and/or attributable in any other way to the Customer.14.3To invoke the warranty, the Customer must return the defective Goods to Elite at their own expense. If the Product in question is a mattress or a bed, the Customer must advise Elite; the latter will come on site to observe the defects in question.14.4If all conditions for the warranty covering defects are met, Elite may either repair the Product or replace it with a Product it deems to be equivalent, at its sole discretion. If repair is not possible and no other equivalent Product exists, Elite may, at its sole discretion, either compensate the Customer for the corresponding loss of value compared to the sale price or refund the sale price in full.From this it follows that the Customer may not cancel the sales agreement, claim any reduction in the sale price, or make any claim for damages in this instance. If Elite repairs or replaces the defective items, completion of the repair or replacement does not entail any extension of the original warranty period.14.5In no circumstances may Elite be held liable with respect to the Customer and/or third parties for any damage, including indirect or consequential damage arising from any fault in a Product, including but not limited to loss of business, loss of production, loss of agreements, loss of depreciation, goodwill or opportunity and/or loss of earnings. In this respect, the Customer waives any claim to damages pertaining to any defective Products. From this it follows that the sole grounds for Customer claims against Elite are those specified under the defect warranty as detailed in clause 14 of these T&Cs.14.6Elite undertakes to make every effort to deal with warranty claims within a reasonable timeframe.14.7This clause 14 of the T&Cs does not apply to mattresses, box spring bed bases and sofas: these are covered by a specific warranty, which may be consulted on the warranties page.

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