13.1The Customer is required to check that the Product is complete and in good condition. They lose all warranty cover for any defects they have or could have observed once they take possession of the Product in-store or after delivery unless these defects are reported immediately on discovery.13.2The Customer must check the Products within 2 (two) days of taking possession or delivery thereof and must immediately advise Elite of any defect or damage to Products. If no notification is received from the Customer within this period, the Products are deemed to have been received in good condition, without any damage or defects, with the exception of any hidden defects.13.3In waiver of clauses 13.2 and 13.5 of the T&Cs, for reasons of hygiene Customers may not make any claim in respect of defects for duvets Products if the original plastic packaging is not intact. Opening the original plastic packaging voids the warranty covering defects.13.4If assembly is required, the Customer must take particular care to verify whether all Products are complete and that there are no defects. In the event of a defect, the Customer must immediately report it to the agent present, who will then note it on the delivery slip.13.5In the event of a hidden defect coming to light, the Customer must advise Elite of this immediately, in detail and in writing, as soon as it becomes apparent and in any event within 2 (two) days of this occurrence.13.6Any claims made by the Customer after this deadline or lacking in detail will be null and void.13.7Slight differences in the colours and/or structure of fabrics, trimmings, textiles, mattress hardness and/or relating to other materials used do not in any circumstances qualify as a defect. The same applies to any alteration in the colour or structure of Products sold due to light, temperature, moisture and/or any other conditions not consistent with normal use by the Customer and/or in respect of which Elite has expressed reservations to the Customer.13.8Product visuals presented on the elitebeds.ch website, in catalogues, any other Elite communication materials or transmitted directly to the Customer are provided for illustrative purposes only. They do not constitute a contractual element and may not be used to hold Elite liable with respect to the exact rendering of the Products delivered. Only the technical and descriptive specifications set out in the order confirmation are binding.