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REGISTER YOUR WARRANTY
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BASES
WARRANTY TERM AND WARRANTY CERTIFICATE
Whether they have springs, slats and/or electric control, ELITE mattress bases are guaranteed for 2 years. The warranty covers all defects in material or labor resulting from normal use of the base.
EXCLUSIONS
Damage caused by inappropriate use, batteries for the electric controls and size errors are not covered by the warranty. Similarly, the following are not covered by the warranty: normal wear of the base, inappropriate treatment and use, damage due to transport or other damages like scratches, dislodged slats and also slight differences in shade. Damage to the base resulting from an inappropriate bed frame or support is not covered by the warranty.
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MATTRESS
WARRANTY TERM AND WARRANTY CERTIFICATE
In order for your ELITE mattress to provide you the sleep quality you deserve, ELITE SA provides a 10 year warranty on all its mattresses. The warranty covers all defects in material or labor, and also damage from normal use during the first 24 months following purchase. Starting with the third year, the coverage decreases by 1/8 per year. In case of full replacement of the product, the current catalog price will be used. The warranty right is applied starting from the purchase date and depends on activation of the warranty.
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EXCLUSIONS
A normal softening can result from the regular use of the mattress and is therefore not included in the warranty. A poor choice of firmness during the purchase cannot be used to apply the warranty. Similarly, the following are not covered by the warranty: normal wear of the mattress (the sinking of more than 15% of the height of the mattress is considered abnormal), inappropriate treatment and use, damage due to transport or other damages such as stains, creases, torn handles, defective zippers and small differences in shade. Damage to mattresses resulting from the use of inappropriate or damaged bases are not covered by the warranty. Only clean items can be returned to us. Mattresses having a thick padding create a cocoon where it is comfortable to sleep: this settling of the filling is not comparable to a sinking of the mattress. For bases supporting the mattress with slats, the space between the slats cannot exceed 60 mm and the use of a protective pad between the mattress and base with slats is strongly recommended. When the mattress rests on a base with two-part slats, the slats have to be mounted on a suspension and not create a hard point in the center. It should be noted that mattresses are made with sensitive natural materials; they can have small differences in length or width. A 2 cm tolerance threshold is allowed in both directions.
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GENERAL INFORMATION
CLAIMS
Claims must be submitted in writing to your ELITE specialist within 30 days after observing the defect. ELITE SA reserves the right to use different ticking should the original ticking no longer be available. The warranty does not cover the possible application of an identical ticking to other items not covered by the complaint. The repair of the defective or damaged mattress or base can in no case have the effect of extending the initial term of the warranty.
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The client is responsible for the assembly and transport costs.
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ELITE SA
April 2011
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Boxspring 